Start here
Close the game completely and reopen it. Check that you have the latest version and free space on your device. Ads need an internet connection.
Furmy SupportKeep the adventure going.
Have a question, or has something unexpected happened? Start with the short answers below. If you still need help, let’s work it out together.
Keep your save safe
Do not uninstall the game or clear its app data to troubleshoot. Progress is stored on your device, and these actions may erase it.
Frequently asked questions
Practical steps that help you protect your progress.
Do I have to watch ads?
You choose whether to watch rewarded ads. Short interstitial ads may appear only at natural transitions after a level win; they are not shown during gameplay, after a loss, or in the tutorial. Ads are not personalized. The base level reward and free retry remain available.
Why is an ad not loading?
Check your internet connection and try again later. Availability depends on your connection, region and the ad provider; an ad may not be available for every request. This does not reduce your existing progress or base level reward.
I watched the ad but did not receive the reward.
Wait for the completed ad to return you to the game. If the reward is still missing, contact us without uninstalling the game. Include the reward you selected, the approximate time and your device model so we can investigate.
How do I find my privacy choices?
Open the game settings. Privacy options appear when Google requires them for your region and consent status. If this option is available, you can use it to reopen your previous choices.
How do I change the game language?
At first launch, a supported phone language is selected automatically. Use the language button on the home screen to switch between English and Turkish.
Why did I lose my progress?
Progress is saved on your device; there is currently no account or cloud sync. Uninstalling the app, clearing its data or switching devices may cause your save to be lost. There is no server copy, so we cannot guarantee recovery.