Quick fixes
Fully close and reopen the game, check that your device has free storage, and confirm your internet connection works for ads. Progress is stored on-device; uninstalling the app may remove saved progress.
Keep the adventure moving.
Get help with gameplay, progress, ads, or privacy. Furmy requires no account, and our support team can troubleshoot without asking for personal game data.
When contacting us
Include your device model, operating system version, game language, level number, and a short description of the issue. Do not send passwords, birth dates, advertising IDs, or other sensitive information.
Frequently asked questions
Do I have to watch ads?
You choose whether to watch rewarded ads. The first four successful levels are interstitial-free. From the fifth successful level onward, a short interstitial may appear only at the natural transition after a win; it is never shown during gameplay, after a loss, or in the tutorial. All ads are non-personalized. The base level reward and free retry option always remain available.
I did not receive my reward.
Wait for the connection to finish and return to the home screen without closing the game. If it persists, email the reward type you selected and the approximate time.
How do I change language?
On first launch, a supported phone language is selected automatically. Use the language button on the home screen to switch between English and Turkish.
Why did my progress disappear?
Progress is stored on-device and there is currently no account or cloud sync. Uninstalling the app, clearing app data, or changing devices can remove it.
Privacy
Details about the neutral age range, UMP consent flow, on-device progress, and advertising are in the current Furmy Privacy Policy.
Accessible support
You can write in English or Turkish. A short, clear message is enough. Support emails are processed only to answer the issue and protect the service.